Customer Privacy Notice
Wyvern Business Systems Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Information About Us
Wyvern Business Systems Limited.
A limited Company registered in England under company number 03759062.
Registered address: Wyvern Business Systems Ltd, Wyvern House, Netherwood Road, Hereford, HR2 6JJ.
VAT number: GB 394 0732 42
Data Protection point of contact: David Atkinson
Email address: enquiries@wbs.uk.com
Telephone number: 01432 271233
2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is
held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified.
4. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data.
b) The right to access the personal data we hold about you.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we will use it with your consent or for the performance of a contract, and that if data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
Further information about your rights are set out in our Subject Access Request Procedure which is available on request or you can also contact the Information Commissioner’s Office.
If you have any cause for complaint about our use of your personal data, you have the right to
lodge a complaint with the Information Commissioner’s Office.
5. What Personal Data Do You Collect?
We may collect some or all of the following personal data (this may vary according to your
relationship with us):
Name;
Date of birth;
Gender;
Address;
Email address;
Telephone number;
Student ID/reference number
Payment information;
Information about your preferences and interests;
Funding Letter
Place of Education
Your personal data is obtained from the following third parties:
Funding Body (SFE, SFW, Open University and NHS)
University
Assessment Centre
3rd Party Insurance Provider
6. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.
Your personal data will be used for the following purposes:
Providing and managing your account.
Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
Personalising and tailoring our products and services for you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and necessary Privacy and Electronic Communications legislation, and you will always have the opportunity to opt-out.
7. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reasons for
which it was first collected. Your personal data will therefore be kept for the following periods
(or, where there is no fixed period, the following factors will be used to determine how long it is kept):
For the length of your course plus one year to provide for any course extensions, technical issues or to fulfil the requirements of our contract with you.