ASSESSOR

We work with assessment centres and assessors across the country to understand their needs and how we can make their life as easy as possible.

WHY WYVERN?

Our support of students is always of the highest standard. With year after year of glowing QAG audits, we don’t just look at the KPIs set within the QAF. Furthermore, Wyvern are dedicated to providing the best service we can alongside our assessors, we do that using a data-driven, constant-feedback approach.

Bespoke Internal Systems

At Wyvern, we have invested heavily in our internal systems to allow us to ensure all students are supported quickly and efficiently. We have internal SLA's that are required to be met. This ensures orders are quickly processed and delivered, training is provided flexibly and on-going support is provided.

We Listen to Students

After completion of all deliveries, training and support requests, we send a survey to find out how we did. We’re pleased to report that the feedback is consistently great. Furthermore, if there is an occasion where we see a dip in feedback, we address the situation quickly to ensure our standards are always met.

Custom-Made Quoting System

Wyvern make it easy for assessors. Over the years we have developed our custom quotation system that makes an assessors job a breeze. We listen, and as a result, change our systems to reflect the needs of assessors. Our team understand that assessors need to be able to support many students. Consequently, the less time spent on admin, the more time that is spent with students and making sure they are supported throughout their studies.

DSA STUDENTS

We have been supplying DSA Students for over 20 years, and throughout this time we have built an extensive knowledge base of Assistive Technology, and supported thousands of students through their studies.

With a specialised team of Delivery Staff, Trainers and a dedicated Technical Support Team, we can offer everything a student needs to maximise the benefit of their Equipment.

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ASSESSORS

WYVERN TRAINING

Wyvern have trainers located throughout the country who have been carefully selected based on a variety of skills and qualities that we feel make them excellent Assistive Technology Trainers. They are fully trained in products including TextHelp Read & Write, Claro Read, Dragon Naturally Speaking, Audio Notetaker, Inspiration & MindView, to name but a few.

Our trainers specialise in one-to-one training to ensure that students get a full understanding of the Assistive Technology, and how it can support them in their studies. They prepare for the sessions in advance, in order to maximise the time spent learning, and then tailor the sessions according to the customers’ particular needs and learning styles.

We realise that people have busy schedules, so we offer as much flexibility as possible to help customers find a suitable appointment option. In addition to offering Monday to Friday 9-5 appointments, we also have evening and weekend training sessions available.

A number of our trainers have been chosen to also be our Visual Impairment Training Specialists. They have been selected due to their vast experience of Assistive Technology Training and have been trained on a number of VI software packages including Dolphin SuperNova & ZoomText.

Support Worker Co-Coaching, Strategy Coaching, Dyslexia Awareness and Colleague / Disability Awareness Training.

Our trainers undergo an intensive and thorough training programme including disability awareness and are regularly monitored and assessed. As a result they continually deliver high quality training. We regularly receive testimonials that highlight the excellence of their work.

All of the students that we provide assistive training for are asked to complete an online survey so that we can receive important feedback on our trainers and ensure they are maintaining our high standards.