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At Wyvern, we have invested heavily in our internal systems to allow us to ensure all students are supported quickly and efficiently. We have internal SLA's that are required to be met. This ensures orders are quickly processed and delivered, training is provided flexibly and on-going support is provided.
After completion of all deliveries, training and support requests, we send a survey to find out how we did. We’re pleased to report that the feedback is consistently great. Furthermore, if there is an occasion where we see a dip in feedback, we address the situation quickly to ensure our standards are always met.
Wyvern make it easy for assessors. Over the years we have developed our custom quotation system that makes an assessors job a breeze. We listen, and as a result, change our systems to reflect the needs of assessors. Our team understand that assessors need to be able to support many students. Consequently, the less time spent on admin, the more time that is spent with students and making sure they are supported throughout their studies.