FAQ'S

Do you have a question for our team of experts? Take a look through our frequently asked questions, you may find the answer you're looking for.

Whether or not you must pay the £200 contribution depends on a number of factors, most students will be required to pay this, as Student Finance will not always fund this payment. If Student Finance Wales are listed as your funding body then you will never be required to pay the £200 contribution. However, if you are listed under Student Finance England you may be required to pay this.

Student Finance England request that a £200 contribution be made if there is a laptop on the order, this goes towards the cost of the laptop. E.g. if the laptop that has been recommended for yourself is £375 then £200 of that value is your contribution and the £175 left over will be funded by Student Finance England.

There are three instances where Student Finance England may not require you to pay the £200. The first being you do not have a laptop on your order therefore no £200 is required. The second being that you are transitionally protected; this means that you are not required to pay the £200 as you have been studying for longer than the contribution has been in place and would therefore no effect you. The last is if your University has agreed to pay this amount. Should you University agree to pay the £200 contribution on behalf of you then you would no longer be required to pay this.

The easiest way to see if you are required to pay the £200 contribution is if you go to the second page of your approval letter, under the specialist equipment allowance if there is a box that reads “Amount you are required to pay the supplier” and if this includes the £200 that means you will have to pay a contribution.

We would advise that you go back to your Assessment centre as they recommend the products we supply to yourself. If you cannot afford the upgrade, they have the ability to recommend a higher specification machine and put this forward to the funding body. Alternatively, you may also apply for a hardship fund should your university support this.

Please send across a copy of your DSA 2 entitlement letter, either from Student Finance or NHS bursaries, you can either forward the email to our email address, or you can take pictures of the letter and send them across.

We are bound by our agreement with the DSA and your assessment centre to provide what they have recommended.
As a result, we cannot remove items from the order to put towards an upgrade.

The amount of funding on your laptop will be the value of the laptop, minus your £200 contribution if applicable. For example, if the laptop is valued at £360, once your contribution is subtracted we are left with £160, which is how much your funding body is putting towards the laptop on your order. The rest of the funding goes towards the other items listed on your sales order.

If you have to pay a £200 contribution towards the order, the funding provided by your funding body will be £200 less than the value on the sales order. Your £200 contribution is paid towards the laptop value on your order.

If you have a look at your Sales Order, you will see that the total value of the order will match up to the amount detailed on your funding letter. Each item on the sales order will have a cost next to it, where the allocated funding is going.

As there is a laptop on your quote we are unable to take items off ourselves. You will need to contact your funding body they will then update the quotation with the laptop taken off and then send an updated DSA 2 entitlement letter to you.

We have our online portal which shows our upgrade offers, this will show how much the upgrade is and how to do so. The portal information will be included in your confirmation email you will receive once we have processed your order.

Once we have processed your order you will receive a confirmation email which shows the sales order, which has a breakdown of the items on your order.

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